FAQs

Frequently Asked Questions

The answers to some frequently asked questions are provided below. If you have a question that we haven’t answered here, please contact us on Facebook or Twitter, or contact the Shannon Heritage Reservations Team on +353 (0)61  711222 or reservations@shannonheritage.com

Q. What time do the castle and gardens open?
A. 9.30am daily. We are closed on 24, 25 and 26 December.
 
Q. What time is the last tour of the castle?
A. The last tour is at 4.30pm in summer (April to October) and 3.30pm in winter (November to March).
 
Q. What time do the gardens close?
A. Last entry to the Fairy Trail and West Lawn is at 4.30pm in summer (April to October) and 3.00pm in winter (November to March). Last entry to the Butterfly House and Walled Garden is at 4.30pm all year round.
 
Q. How much time should we allow to see Malahide Castle and Gardens?
A. We recommend allowing two hours to fully enjoy all the site has to offer. The castle tour takes approx. 45 minutes.
 
Q. Are dogs allowed?
A. Dogs are not permitted in the visitor centre, castle or gardens. Dogs are allowed in the wider demesne and parkland but must be kept on a lead at all times unless you are in the dedicated ‘off leash’ areas.

Q. Do you supply wheelchairs?
A. No, we do not.

Q. Is there somewhere to eat in the castle?
A. Renowned Irish retailer Avoca have a cafe and food hall in the Visitor Centre with a range of hot and cold, sweet and savoury options to eat in or take away.
 
Q. Is Malahide Castle and Gardens accessible for wheelchair users?
A. Yes, the site is wheelchair accessible. There is a lift to the first floor of the castle but the second floor (where the bedrooms are located) is only accessible by stairs and so wheelchair users will be unable to visit this part of the building. The gardens are full accessible. We can only accomodate one wheelchair per castle tour due to capacity restrictions. There are two disabled toilets located in the Visitor Centre. If you require any further information, please don't hesitate to contact us.

Q. Do you have an ATM/cash machine?
A. There is an ATM located in the Avoca retail store.
 
Q. What constitutes an adult/student/senior ticket?
A. An adult ticket is for anyone aged over 18 and under 65. Students may be asked for a student card or proof that they are in education. We happily accept international student cards. Senior tickets are for those aged 65 and over.
 
Q. How long does a castle tour take? Is it all standing?
A. The tour of Malahide Castle takes approx. 45 minutes. There is seating in the waiting area but while on the tour, visitors will be moving around and walking from room to room and there will be no seating available.

Q. Do I have to book a tour or can I walk around the castle myself?
A. If you'd like to see the interior of the castle, you can only do so on a guided tour.

Q. Are there guided tours of the gardens?
A. You are free to walk around the gardens at your leisure. From time to time our gardening team will offer guided Walk and Talks of the gardens. These will be advertised in advance on our social media channels and on our Events webpage.

Q. Do I have to book my tickets in advance or can I pay on the day?
A. While our Admissions Team will always do their best to accomodate you, we recommend booking castle tour tickets in advance to ensure you get a spot on the tour of your choice. There are limited tickets available for each tour and they can fill up quickly in the summer months. Garden tickets can be purchased on arrival. 

Q. What language is the castle tour available in?
A. Tours are usually conducted through English. Audio guides are available in Irish, French, German, Spanish, Italian, Russian and Mandarin. Tours can be booked in other languages for group visits on request. Please contact our Reservations Team to learn more.

Q. Is the castle tour suitable for children?
A. Yes, of course! Our guides will make sure that the tour content is tailored for any younger visitors.

Q. Is there parking on-site?
A. Yes, we have lots of free car and coach parking available and there are disabled parking spaces allocated in the main car park.
 
Q. Can I book a group online?
A. Groups of 10+ can be booked by contacting our Reservations Team.

Q. Is it free to visit?
A. The demense and park are free to enter and walk around. However entry to the castle and gardens is ticketed and there is an entry fee. Concession rates are available for students, seniors and carers. Group rates are also available.

Q. Can I stay the night in the castle?
A. The castle is a daytime attraction only and no overnight accomodation is available.

Q. Is there accomodation available nearby?
A. There are a number of hotels in Malahide and the nearby coastal village of Portmarnock. 

Q. I want to visit on my way from/to the airport. Can I store my luggage at Malahide Castle?
A. Unfortunately we do not have any luggage storage facilities on-site and so you will need to make alternative arrangements to store your baggage for the duration of your visit.

Q. How can I buy tickets to the summer concerts at Malahide Castle?
A. The outdoor summer concerts are organised by MCD Productions. Tickets go on sale in advance via Ticketmaster. All queries about the summer 2020 concerts should be sent directly to MCD.

Q. Can I bring a picnic?
A. Absolutely. We have plenty of parkland where you can enjoy your own picnic or pick up some food to go from Avoca to eat outdoors.

Q. Is there a playground on-site?
A. Yes! There is a fantastic kids playground tucked into the woodlands just outside the Visitor Centre, near the main car park.

Q. Can I camp or overnight on the grounds?
A. No camping or overnight stays are permitted.

Q. I lost something on my visit. Do you have a lost property section?
A. We do. If you message us on Facebook or Twitter and let us know what you lost, we'll do our best to reunite you with your items.

Q. When do tickets go on sale for Santa at Malahide Castle?
A. Tickets for our Christmas Experience go on sale in the autumn, usually end of September/start of October. Keep an eye on our social media channels and Latest News webpage - all the info will be available here once the event is live. Members are given priority advance booking for all events at Malahide Castle, including Santa. Learn more about membership.

Membership

Enjoy a gift of magic and adventure with our Annual Membership Pass

Offering cardholders unlimited access to Malahide Castle and Gardens (including the Butterfly House and Fairy Trail) and Newbridge House and Farm, our new Annual Membership Pass makes light work of great days out for all the family!

Members can also enjoy a 10% discount on entry to other Shannon Heritage properties, 10% off in the Malahide and Newbridge gift shops, and much more...


MORE ABOUT MEMBERSHIP
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