Frequently Asked Questions

The answers to some frequently asked questions are provided below. If you have a question that we haven’t answered here, please contact us on Facebook or Twitter, or contact the Shannon Heritage Reservations Team on +353 (0)61  711222 or reservations@shannonheritage.com

***All queries about the summer 2019 concerts should be sent to MCD Productions www.facebook.com/mcd.productions.
Q. What time do the castle and gardens open?
A. 9.30am
Q. What time is the last tour of the castle?
A. The last tour is at 4.30pm in summer (April to October) and 3.30pm in winter (November to March).
Q. What time do the gardens close?
A. Last entry to the Fairy Trail and West Lawn is at 4.30pm in summer (April to October) and 3.00pm in winter (November to March). Last entry to the Butterfly House and Walled Garden is at 4.30pm.
Q. How much time should we allow to see Malahide Castle and Gardens?
A. We recommend allowing a minimum of two hours in order to fully enjoy all the site has to offer.
Q. Are dogs allowed?
A. Dogs are not permitted in the visitor centre, castle or gardens. Dogs are allowed in the wider demesne and parkland but must be kept on a lead at all times unless you are in the dedicated ‘off leash’ areas.

Q. Do you supply wheelchairs?
A. No, we do not.
Q. How accessible is Malahide Castle and Gardens for wheelchair users?
A. There is a lift to the first floor of the castle but the second floor (where the bedrooms are located) is only accessible by stairs. The gardens are full accessible. We can only accomodate one wheelchair per castle tour due to capacity restrictions. There are two disabled toilets located in the Visitor Centre. If you require any further information, please don't hesitate to contact us on social media or via our Reservations Team.

Q. Do you have an ATM/cash machine?
A. There is an ATM located in the Avoca retail store.
Q. What constitutes an adult/student/senior?
A. Student may be asked for a student card. Senior tickets are for those aged 65 and over.
Q. Is there parking on-site?
A. Yes, we have lots of free car and coach parking available and there are disabled parking spaces allocated in the main car park.
Q. Can I book a group online?
A. No, groups of 10+ can be booked by contacting our Reservations Team.