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Malahide Castle and Gardens
Logo for Malahide Castle and Gardens featuring two large, stylized dark green "M"s with a yellow and white decorative element resembling a medieval banner draped across them. The text "Malahide Castle and Gardens" is in dark green to the right of the emblem.
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Logo for Malahide Castle and Gardens featuring two large, stylized dark green "M"s with a yellow and white decorative element resembling a medieval banner draped across them. The text "Malahide Castle and Gardens" is in dark green to the right of the emblem.
Book Tickets

Careers

Castle Host – Malahide Castle & Gardens 

Location: Malahide Castle, Malahide, Co. Dublin
Reports to: Site Operations Manager
Application deadline: 16:00, Friday 31 October 2025
How to apply: Email your cover letter and CV to [email protected]

About the Role

We’re hiring a Castle Host to run the day-to-day reception desk at Malahide Castle & Gardens and help deliver exceptional tours and a memorable visitor experience. This is a customer-facing, team-based role with rostered hours, including weekends and public holidays (seasonal hours apply).

Key Responsibilities

  • Tour Operations: Coordinate and time tours; organise groups; maintain presentation standards in the Castle at all times.

  • Guided Tours: Deliver engaging, informative tours using the provided script – adapt for groups (e.g., schools) while staying on-message.

  • Visitor Safety & Site Security: Safeguard visitors and the site; communicate with the team and management while on duty; lead calm, prompt evacuations and follow fire and safety procedures.

  • Team Coordination: Liaise with admissions staff, guides and colleagues to keep tours running smoothly; support wider operational activities as needed.

  • Front-of-House Excellence: Ensure the castle entrance/reception is never left unattended and is presented to the highest standard.

  • Training & Induction: Assist with training of guides and seasonal staff; induct interns; coordinate staff familiarisation across teams and the site.

  • Housekeeping & Conservation Liaison: Work with maintenance, cleaning, curation and conservation teams on maintenance, housekeeping and preventative conservation needs.

  • Customer Service: Provide an efficient, courteous service – every visitor, every time.

Essential Skills & Attributes

  • Strong organisation, punctuality, reliability, and attention to detail

  • Ability to work independently and as part of a team

  • Confident communicator who can engage groups and diverse audiences

  • Ability to deliver informative guided tours

  • Proficient computer skills (Excel, Word, email)

  • Willingness to learn and take on new skills

  • Passion for outstanding visitor experience

Other Requirements

  • Experience working as a tour guide

  • Flexibility for weekend work, public holidays and seasonal events

  • A keen interest in Irish history and the arts (e.g., archaeology, architecture, art history)

Hours & Roster

  • Rostered hours with changing seasonal schedules

  • Weekends and public holidays required

How to Apply

Please email your cover letter and CV to [email protected] by 16:00, Friday 31 October 2025.