TERMS AND CONDITIONS FOR ANNUAL MEMBERSHIP PASS AT MALAHIDE CASTLE AND GARDENS AND NEWBRIDGE HOUSE AND FARM
Shannon Heritage Designated Activity Company (“Shannon Heritage”) operates visitor attractions at Bunratty Castle and Folk Park, Craggaunowen, Dunguaire Castle, GPO witness history, King John’s Castle, Knappogue Castle, Newbridge House and Farm and Malahide Castle and Gardens (the “Attractions”).
By purchasing one of the membership packages as outlined in Appendix 1, you acknowledge that you have read and agree to be bound by these terms and conditions and have read and agree to the use of the information you provide to Shannon Heritage.
The management of Shannon Heritage reserves the right at all times to refuse admission.
References to "we" or "us" are references to Shannon Heritage.
1. Membership benefits
1.1 As a member you will automatically receive a range of benefits as part of your membership package.
1.2 Shannon Heritage reserves the right to change the benefits that apply to Shannon Heritage membership or the Attractions to which access can be taken at any time and without prior notice.
1.3 Shannon Heritage may cancel or introduce different categories of membership from time to time.
2.1 Membership is valid for twelve consecutive months from the date of purchase and is valid during the opening hours only at the Attractions.
3. Admission to Attractions
3.1 Admission is permitted only on presentation of a valid membership card. Staff will request a photograph to be taken for each adult member who has applied to become a member. Membership cards presented by non members are subject to confiscation.
3.2 Membership cards are for the named card holder(s) only. Membership may not be transferred to another person and members are not permitted to allow another person to use their membership card.
3.3 The photographed account holder must be present at all times when using the membership card at admissions to gain entry to each Attraction. If the card is presented at an admissions desk without the photographed account holder the card may be confiscated & admission refused. In situation where a photograph is not utilised for identity purposes, valid identification( drivers licence/passport/utility bill) must be accompanied.
3.4 There is a €5 charge for additional card or replacement for lost or stolen membership cards. Maximum of 2 cards issued per membership.
3.5 Certain membership packages exclude admission to events which are capacity controlled and/or require a reservation. Membership holders must pre-book and pay regular admission prices for these events.
3.6 Access to the Malahide Castle and Gardens Fairy Trail is included in the annual pass and Fairy Trail booklet/s are included on the first visit. Subsequent visits to the Fairy Trail throughout the year are subject to a €2 supplement for the Fairy Trail booklet.
3.7 Discounted admissions for guests applies only when accompanied by a member with a valid membership card.
3.8 It is the sole responsibility of the membership holder to check the opening times and event times at the Attractions. Member participation in guided tours within the Attractions is subject to availability at all times.
3.9 The member’s discount of 10% in retail shops at the Attractions cannot be used in conjunction with other promotional offers in the retail shops.
3.10 Membership discounts or benefits cannot be used in conjunction with any other offer at the Attractions.
3.11 Entry to the Attractions is during our ordinary opening hours only. Opening hours may vary between Attractions. Shannon Heritage endeavors to adhere to advertised opening hours but we reserve the right to change opening hours or close Attractions at short notice for safety, private hire, or any other reason. Please check the Attraction website before visiting. Entry to our Attractions is subject to any terms and conditions of entry applicable at each Attraction. We reserve the right to restrict entry or to demand that any member leave an Attraction for reasons of health or safety or if we consider that it is in the best interests of Shannon Heritage or our staff or other visitors.
3.12 Membership cards are not valid after their expiry date and remain the property of Shannon Heritage at all times.
3.13 Membership cards have no monetary or refund value and once issued, refunds do not apply.
3.14 Membership cannot be suspended for continuation at a later date.
3.15 Shannon Heritage reserves the rights to change the membership prices, programme or benefits at any time without prior notice.
4. Gift Membership
4.1 Gift membership can only be used by the named card holder or card holders (subject always to the terms of the specific category of membership purchased).
4.2 The purchaser of any gift membership warrants that he/she has the consent of the member to provide the member’s personal data to Shannon Heritage for the purposes of administering the membership and membership benefits.
4.3 The purchaser of any gift membership warrants that he/she will make the receiver of the membership aware of these terms and conditions.
5. Data Protection and Use of Personal Data
5.2 Personal information and data provided to Shannon Heritage will be used for the purpose of processing your membership application and, if accepted, Shannon Heritage may from time to time send you information about membership offers, upcoming events and may contact you at a time when the membership is up for renewal.
6.1 Subject to clause 6.3, and to the extent possible by law, Shannon Heritage excludes all liability to members or to any other third party for any loss of profit, or any special, incidental or consequential damages (however arising, including negligence) arising out of, or in connection with services, benefits and/or products supplied by Shannon Heritage or any company associated with Shannon Heritage.
6.2 Subject to clause 6.3, the liability of Shannon Heritage to you is limited to the amount of your membership fee.
6.3 Nothing in these terms and conditions excludes liability for death or personal injury caused by Shannon Heritage’s negligence or for fraud or fraudulent misrepresentation.
7.1 Children are defined as any person aged between four and sixteen years. Children under the age of sixteen must be accompanied and supervised by an adult at all times at the Attractions or they will be refused entry.
7.2 Children under the age of three go free. Once the child is aged over three they must be added to the membership in order to gain entry with a holder of a membership card.
7.3 By accepting these terms and conditions the membership holder is agreeing to provide the necessary care and supervision to children who may be under their care while visiting the Attractions.
8.1 From time to time, Shannon Heritage or other authorised third parties may carry out photography and/or video recording and/or other monitoring at Shannon Heritage Attractions which may feature visitors. If you do not wish to be photographed or filmed please let a member of staff know.
8.2 If you consent to the use of such images by Shannon Heritage in connection with advertising, promotion or monitoring, copyright of such images rests with Shannon Heritage and any/or authorised third party
8.3 Visitors are welcome to use all cameras, videos and other recording devices within the Attractions subject to law. However, all such photographs and footage taken shall be for home and personal use only and not shall be sold, used or reused for any commercial purpose whether or not for gain without the prior express permission of Shannon Heritage in writing. Photography is permitted for private, non-commercial use only and is permitted in all locations at the Attractions unless otherwise posted.
9.1 These terms & conditions are governed by and shall be construed in accordance with Irish Law and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the Irish law.
9.2 Whilst all reasonable efforts are made to ensure that any information contained on the Shannon Heritage or the Attraction’s website is correct, Shannon Heritage gives no representations or warranties, express or implied in relation to the accuracy or completeness of said information.
9.3 Shannon Heritage reserves the right to refuse entry and/or membership and/or revoke membership without refund if a member or its group behaves in a threatening or abusive manner towards any person at any of the Attractions, or damages or threatens to damage any of the property at any of the Attractions, or acts in a manner which could bring Shannon Heritage into disrepute.
10. Contact Information
10.1 Shannon Heritage, Bunratty Castle, Bunratty, County Clare
Telephone: 061 711222
Malahide Castle & Gardens and Newbridge House & Farm
Annual Membership Pass
Joint seniors (couple) €75
Family Membership €95- 2 adults and 4 children
Additional child membership €10
Day visit admission to Malahide Castle & Gardens- including Butterfly House and Fairy Trail
Day visit admission to Newbridge House & Farm
10% Discount to other *Shannon Heritage properties
10% Discount in Newbridge House and Malahide Castle gift shops
20% Discount admission for member’s guests
Monthly newsletters- please note ‘opt in’ box must be ticked to receive newsletters
Priority booking on all events
Exclusive membership events
*Shannon Heritage Attractions include Bunratty Castle and Folk Park, Knappogue Castle, King John’s Castle, Dunguaire Castle, Craggaunowen, GPO Witness History, Newbridge House and Farm, Malahide Castle and Gardens.